Service and Support
Our unrivalled after sales care and support service gives you the confidence to know we are always on hand to help you, whatever your query. Located at our offices in the West Midlands, our team of trained Customer Care Advisors are available to take your call 7 days a week on 08444 128455. We also operate a 'return to base' repair service to provide that extra level of support, should you need it.
Service & Support
All our vacuum cleaners and carpet washers are covered by a 12 months parts and labour guarantee and a ‘return to base’ repair service. This service is free during the guarantee period - we bear all the delivery, parts and labour costs. We also offer customers a dedicated after sales and service helpline, available 7 days a week.
User guides & COSHH sheets
If you are looking for a user guide for one of our Vax Commercial machines or a COSHH safety sheet for one of our solutions, then please use one of the links below.
| VCC-01 | User guide |
| VCC-02 | User guide |
| VCC-05 | User guide |
| VCC-08 | User guide |
| VCW-02 | User guide |
| VCW-04 | User guide |
| Ultra+ carpet cleaning solution | Safety data sheet |
| AAA concentrate carpet cleaning solution | Safety data sheet |
Return to Base
For any issue that cannot be resolved over the telephone with a Customer Care Advisor, your machine will be collected from you by courier and returned to us. It will be repaired and be delivered back to you within 9 days of collection. This after sales service offers you complete peace of mind and reassurance.
WEEE
The European WEEE Directive (Waste Electrical & Electronic Equipment) is a regulation that aims to reduce the levels of electrical and electronic household waste. Since 2007, all domestic electrical products that have reached the end of their life have to be collected separately from everyday household waste and recycled in a safe way. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice.
All Vax Commercial products comply with the WEEE legislative standards.
RoHS
RoHS (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment regulations 2005) has been in force since July 2006 and is applicable in all EU countries.
RoHS aims to reduce the amount of potentially harmful materials that are put into the environment when a product reaches the end of its life. It limits the levels of lead, cadmium, mercury, hexavalent chromium and the flame-retardants PBB (Polybrominated Biphenyl) and PBDE (Polybrominated Diphenyl Ether) in domestic appliances.
Most Vax Commercial products manufactured in 2005 and all products manufactured after 1st July 2005 comply with RoHS regulations.
Sale of Goods Act
Under the Sale of Goods Act 1979 traders must sell goods that are as described and of satisfactory quality.
If you discover that the product does not meet your requirements you can reject it and ask for your money back providing you do so quickly. The retailer (not the manufacturer) must repair or replace it, or give you a full or partial refund of the purchase price.